Support – English

Get help with the online portal

If you have questions about using our online portal, you have come to the right place. Here you will find:

Contact our support team

You can contact our support team if you have any questions.

Email: support@greenland-travel.gl

Phone: +299 38 30 70

Manual

You can download the manual to our booking system NAIA here.

Download NAIA manual

Handy information and frequently asked questions

Which mobile number should I insert?
The airlines would like to get in touch with their passengers in case of delays, so it is important that it is the traveler’s mobile number that is inserted. You can insert this in your profile.

How should I insert the mobile number?
The mobile number must be inserted without any spaces, e.g.: +299123456 or +4512345678.

Booking of travel from Greenland to abroad
When you are booking a trip from Greenland to another country beside Denmark and Iceland, you must do this in separate steps, as not all airlines has ticketing agreements. You cannot make a search on Nuuk – New York, as Air Greenland does not have ticketing agreement with all airlines, especially not on the cheapest ticket types.

Example of a booking for Nuuk – New York return

* Nuuk – Copenhagen – Nuuk, when booking, choose ”Add flight” before adding the next trip
* Copenhagen – New York – Copenhagen

Example of a search for Sisimiut – Karup

* Sisimiut – Copenhagen
* Copenhagen – Karup

Seat reservation
You can choose your seat when booking, but please notice that some airlines might charge extra for this.

Special meals
You are able to prebook special meals, such as vegetarian meals, gluten-free or lactose-free meals on Air Greenland flights if you are allergic. You can also insert this into your profile, so it is always added when you book, but please notice that different airlines can have different options.

When is the ticket issued?
Tickets are issued automatically every half hour, so you can book any time of the day and year.